How Can We Help?
Whether you're just getting started or need help with advanced features, we're here to support your fitness journey.
Frequently Asked Questions
How do I set my protein goal?
Proteinly automatically calculates your personalized protein target based on your body weight, activity level, and goals. You can adjust this in your profile settings if needed.
Why every 2 hours for reminders?
Research shows muscle protein synthesis peaks 1-3 hours after protein consumption. Our 2-hour intervals ensure you maintain optimal anabolic conditions throughout the day.
Can I track other macros too?
Proteinly focuses exclusively on protein to eliminate complexity and maximize consistency. This protein-first approach delivers better results than tracking everything.
How accurate is the food database?
Our database prioritizes accuracy over volume. We focus on common protein sources with verified nutritional data rather than millions of uncertain entries.
What if I miss my protein goal?
No problem! Proteinly includes built-in forgiveness. Consistency over perfection is our motto. Focus on getting back on track the next day.
How do streaks and levels work?
Build daily streaks by hitting your protein goal. Progress through 8 athletic levels from Prospect to Legend. Earn cheat days and badges for sustained consistency.
Still Need Help?
Our team is here to help you succeed. Choose the best way to reach us:
Troubleshooting
App Not Loading
- Check your internet connection
- Force close and restart the app
- Update to the latest version
- Restart your device if needed
Notifications Not Working
- Check notification permissions in device settings
- Ensure Proteinly notifications are enabled
- Check Do Not Disturb settings
- Try logging out and back in
Data Not Syncing
- Ensure you're connected to the internet
- Try refreshing by pulling down on the main screen
- Log out and back in to force sync
- Contact support if data is missing